steveb1475
Member
Hey all,
Having an issue with a 1756-L73 (v20) where I'm getting a fatal error when trying to save the program online *only when selecting yes on upload tag values*.
Spent about an hour on the phone with tech support. Apparently something is corrupt in the processor and ofline program according to the tech. He recommended doing an l5k export and import with another copy of the program.
Problem is that after the l5k export and import, the only option is to download when trying to go online. I noticed that the program before the l5k is safety locked and after the l5k import the program is not safety locked.
Is this the reason that I only get a download option? I don't have the safety password and I don't think that the manufacturer is going to cough it up.
Thanks,
Steve
Having an issue with a 1756-L73 (v20) where I'm getting a fatal error when trying to save the program online *only when selecting yes on upload tag values*.
Spent about an hour on the phone with tech support. Apparently something is corrupt in the processor and ofline program according to the tech. He recommended doing an l5k export and import with another copy of the program.
Problem is that after the l5k export and import, the only option is to download when trying to go online. I noticed that the program before the l5k is safety locked and after the l5k import the program is not safety locked.
Is this the reason that I only get a download option? I don't have the safety password and I don't think that the manufacturer is going to cough it up.
Thanks,
Steve